Your new Econic One electric bicycle is covered by a full two-year warranty. The warranty covers all the basic components in the electrical system, such as motor, battery, controller and charger, together with the wear and tear components (frame, gears, brakes), except the ones specified in point 8.
The two-year battery guarantee only applies to the batteries used in accordance with the instructions for operation of lithium-ion batteries. Note that batteries are subject to capacity loss of up to 40% during the two-year period. The maximum bike load is 150 kg, including the rider’s weight and additional luggage.
This warranty is available only to the original owner of each electric bicycle purchased from Econic One or an authorized dealer and cannot be transferred to another person.
GENERAL EXCEPTIONS TO THE WARRANTY
- Damage to the bicycle caused in an accident
- Damage to the components caused in an accident
- Incorrect or abusive use of the bike (racing, jumping, extreme downhill) or use by a person exceeding the maximum weight limit for the model
- Neglect causing damage to the battery and other mechanical components
- Intentional damage
- Unauthorized modifications of the electrical system
- Repairs carried out by an unauthorized dealer and/or service provider
- Components, which are subject to natural wear and tear (grips, bells, tires, inner tubes, cassette, chain, saddle, brake pads, spokes, nipples. etc.)
- Inappropriate transportation
- Corrosion caused by improper storage
EXCEPTIONS TO THE BATTERY WARRANTY
- Negligence caused by improper battery care, such as leaving the battery exhausted for a few weeks without recharge.
- Unauthorized use of controllers or motors other than those fitted by Econic One
- Charging the battery with a charger different from the one provided by Econic One.
THIS WARRANTY ALSO EXCLUDES:
- Commercial use (such as bike share or security fleets), racing or competition, stunting, jumping, trick riding, ramp riding, aggressive riding, riding with excessive loads, lack of technical skill, competence, or experience of the user.
- Bicycle frames, which have been repaired (e.g. welded or bonded), repainted, or had the original decals removed.
- Frames, forks, wheels, axles, handlebars, and stems, which are bent from just riding along, can be a sign of misuse or abuse and are not covered under this warranty.
- Personal transportation costs or product freight costs to or from an Econic One authorized dealer.
- Charges associated with diagnosing, evaluating, or processing a warranty claim at a service center.
- Any additional costs associated with the incompatibility of existing parts and the replacement frame or fork. These costs are the responsibility of the consumer.
The warranty for the replacement frame shall be the warranty offered for the equivalent bicycle's frame of that model year. We recommend replacement frames to be reassembled by a dealer. This warranty excludes any issues that can be traced to assembly or component incompatibility.
This warranty is expressly in lieu of all other warranties, and any implied warranties of merchantability or fitness for a particular purpose created hereby, are limited to the same duration as the express warranty herein. Econic One shall not be liable for any incidental or consequential damages. Retailers and wholesale outlets for Econic One products are not authorized to modify this warranty in any way. This warranty gives the original owner specific legal rights. Other additional rights may vary from country to country..
Complete equipment is included with each Econic One bicycle but not necessarily shown in photographs, e.g. reflectors. All Econic One bicycles are covered under warranty. Econic One specifications are subject to change without prior notice. Econic One bicycles is a registered trademark.
RENTAL AND DEMO FLEET:
Consumer warranty applies to rental and demo fleets if and when complete service records are presented upon time of warranty submission or upon request. The assumption is that all rental or demo products are inspected upon release and return of use, and logged in a service module or platform that allows verification of service history.
SERVICE INQUIRIES:
service@econicone.com | address: Varna 9000, West Industrial Zone, Econic One eBikes factory