You are entitled to return your bicycle within 30 days, with no necessity to state reasons. The period of 30 days starts with the handing over of the goods to you or a third person you appointed, except
The 30-day money back applies only if total mileage is below 50km and the bike is returned in its original package. Shipping cost of return is paid by the consumer and prices vary depending on the shipping company. Approx cost 30 euro BG and RO and 80 euro for the rest of EU. Money is returned upon arrival of the bike in the factory.
The right of withdrawal shall be exercised only if the following conditions are met: the integrity of the packaging is not compromised and they are in the same condition in which they were received. Bicycles must be packed in their original packaging.
In order to return your bicycle, you need to declare clearly in writing the wish to cancel. You can download a return declaration from HERE (hyperlink)
Fill the form and send it to: email@example.com
8 “Neptun” str.,
West Industrial Zone,
Google Maps Link
Consequences of cancellation
In case of a valid cancellation, we are returning all payments we received from you within a 14 day time period of receiving the goods and verifying their condition. Delivery cost and arrangements for returning the product should be organized by you although we can assist in certain cases. Refunds will be done by the same payment method chosen when making the order unless otherwise agreed. By no means will we be charging fees for refunds. We can refuse refunds if the goods are damaged and/or sealed in packages different from their original packaging.