We got you covered from the day you buy your e-bike.
Never worry about your bike during the first year of your Econic journey.
You are protected if your bike gets stolen or damaged. To support your Econic moments-
we are there for you if your bike is no longer roadworthy as well.
Theft, Burglary and Robbery
Theft occurs when your e-bike is simply stolen by a third party.
Burglary is theft that has occurred after an illegal entry in your property.
Robbery occurs when the property is taken away in a forceful or intimidating manner.
Damage - accidental or purposeful (vandalism)
We know you don’t want to be away from your e-bike for too long.
That’s why we will cover all repair costs in case your e-bike is damaged as a result of a fall or accident, operating and handling errors accepted and vandalism.
The repair costs are paid directly to the specialist bicycle dealer. You do not have to make any advance payments.
Bicycle assistance
If your e-bike is no longer roadworthy as a result of a breakdown or an accident you will get assistance at the place of the event or transport (including rescue) to a nearby, suitable bicycle repair shop.
Wear and damage caused by natural use of the e-bike (scratches, blemishes, etc).
Damage and theft of accessories that are not permanently connected to the vehicle and had not been integrated by the manufacturer.
Losing or leaving the insured e-bike or the insured parts.
Changes to the device / device manipulation: removal, bypassing, deactivating or changing / manipulating the insured device (e.g.removal of the assistance speed limitation).
Manufacturing defects covered by the warranty.
Note that this insurance service is available only for the countries listed below. If your country is not in the list you can still insure your e-bike by contacting an insurer yourself.
Countries covered are: Austria, Germany, France, Belgium, Italy, Spain, Greece, Bulgaria and Romania.
*If you are in the UK you can take advantage of a 30-day free insurance. Claim your free period directly from our insurance partner Pedalsure via this link.
You must claim the damage immediately after becoming known to you.
In order to inform your insurer, please send an email to: eljoy.at@allianz.com.
When making a claim you are asked to provide the following information:
* Тhe insurance service is provided by Allianz Partners Austria (AWP P&C S.A. Austrian Branch) and fully financed by Econic One. All questions and issues related to the policy should be addressed to and resolved directly with AWP and are out of Econic One's jurisdiction.
